This article was written by Professor Marko Kesti and it was originally published in Finnish here. The following blog post is a translation of the origial article from Finnish to English.
There is a serious mistake in employee surveys that hinders the development of employee productivity. To illustrate the problem, let’s look at an employee survey with three questions:
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How does someone measure the success of a business?
It’s usually thought of as the amount of sales they process, the number of deals they receive, their level of profitability, objectives achieved and so on.
These are the typical ‘go-to’ metrics.
However, something which often gets overlooked, and yet is crucial to overall success, is employee satisfaction and their enthusiasm for the job. Every business wants to experience success and we all strive to achieve it; but to get on the right path, it all starts with looking inside your business first.
So – how can you get the insights you need to get your business to the next level?
company culture diversity Employee Performance HR HR metrics HR Tech motivation QWL workplace culture employee engagement Leadership productivity continuous listening analytics growth
We live in a highly connected and diverse world today; and the corporate environment is no exception.
People from all generations, industries and walks of life are moving around the globe to expand their careers, and in doing so, bringing with them an exciting opportunity for businesses to explore some bigger-picture benefits.
This diversity should be embraced, as it has been shown to improve a business’ culture, creativity and innovation, and overall revenue success. Diversity is not just a passing fad or popular ideal; it can create a competitive advantage for those willing to encourage it in their own workplace.
Here is why workplace diversity is important for business and how to get the most benefit.
company culture diversity Employee Performance HR HR metrics HR Tech motivation QWL workplace culture employee engagement Leadership productivity continuous listening analytics growth
Employee response rate matters
Businesses today understand how important staff feedback is when it comes to improving job satisfaction levels, productivity, profitability and overall corporate culture.
For a recap, you can listen to our recent Podcast, The connection between Employee Productivity and Profitability.
However, success all hinges on people actually wanting to participate in providing this feedback. After all, how can you obtain the necessary data if your team don’t get involved or their hearts are not really in it?
In this article, we address how your company can boost your survey response rate to get the insights you need from the majority of your team.
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Business is all about people
Management know that one of the most important assets is their employee workforce.
Successful businessman, entrepreneur and pioneer, Sir Richard Branson, says: “If you look after your staff, they’ll look after your customers. It’s that simple.”
When your teams are happy and satisfied, they are productive and play a big role in the company’s success. However, when they are unhappy and unmotivated, then retention rates drop, absenteeism climbs and the culture suffers, leading to an unproductive workplace.
In fact, a recent study showed that happy employees are up to 20% more productive than unhappy employees. A decade of research has also proven that employee happiness improves nearly every business and educational outcome: raising sales by 37%, productivity by 31%, and accuracy on tasks by 19%, as well as countless health and quality of life improvements. This shouldn’t really come as a surprise – when people are more fulfilled, they are more content across all aspects of their life, including their employment, and this boosts their enthusiasm towards related tasks.
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Every department within a business, whether it’s Marketing, Sales, Customer Service, Finance or even HR, comes with a cost and a return that must be calculated, monitored, assessed and controlled.
This Return On Investment (ROI) measures how much value each function provides the business, including sale quantities, number of leads, customer satisfaction and staff retention, in comparison to the expenses it requires to perform. The concern is that, while most departments are easier to calculate and justify the benefits versus spend, HR is far more difficult. How do you assign a value to better skill matching and improved culture, or higher staff satisfaction and lower absenteeism? HR departments often utilise HR software systems to assist them achieve their goals, and this seems to add to the challenge through additional expense, while excellent results are overlooked.
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All organisations – both big and small - are very reliant on how well they function from within, and this has to be guided by effective management.
Effective management empowers a team to succeed, improve and take on challenges to achieve success.
In this article, we explain the 9 core skills that managers must possess.
company culture Employee Performance HR HR metrics HR Tech motivation QWL workplace culture employee engagement Leadership productivity continuous listening analytics growth
Did you know that employee satisfaction really is the lifeblood of your business’ health?
All organisations – both big and small - are very reliant on how well they function from within. The internal processes and the staff who make it work have such an impact on everything from customer service and branding, all the way down to the bottom line. It’s no surprise really, as a ship can’t sail without a crew. But how happy does that crew have to be?
Let’s discuss how corporate culture works and why we want to improve it with employee feedback.
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What better way to discuss company culture than to see what some of the most influential people have to say? From Peter Drucker, to Richard Branson, here are 14 great quotes all about workplace culture. Enjoy!
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